June 2026

Heathrow Terminal Guide: Which Terminal and Where Your Chauffeur Meets You

Heathrow Airport has five passenger terminals, each serving different airlines and alliances. Knowing which terminal your flight departs from or arrives into is essential for a smooth chauffeur transfer. This guide sets out the key information for Trouv clients travelling through Heathrow, covering which airlines use which terminal and exactly where your chauffeur will be waiting on arrival.

Terminal 2: Star Alliance and Others

Terminal 2, known as the Queen's Terminal, handles Star Alliance carriers including United Airlines, Lufthansa, Swiss, SAS and All Nippon Airways, as well as Aer Lingus and several others. The arrivals meet point for Trouv chauffeurs is the terminal arrivals hall, where your driver will be waiting with a name board before you clear customs.

Terminal 3: OneWorld and Long Haul

Terminal 3 serves a mix of airlines including American Airlines, Cathay Pacific, Emirates, Qantas and Virgin Atlantic. It handles a significant proportion of long-haul traffic into Heathrow. Trouv chauffeurs meet arriving passengers in the Terminal 3 arrivals hall on the ground floor, tracking every flight for delays before departing for the airport.

Terminal 4 and Terminal 5

Terminal 4 serves KLM and a small number of other carriers. Terminal 5 is dedicated entirely to British Airways and Iberia, handling the largest volume of passengers at Heathrow. For Terminal 5 arrivals, Trouv chauffeurs meet passengers in the main arrivals hall on the ground level, positioned ahead of your clearance through customs.

Departures and Drop-Off

For departures, Trouv drops passengers at the terminal departure entrance appropriate for their airline. Your chauffeur will confirm the correct drop-off point in advance and assist with luggage to the terminal doors. Always confirm your terminal with your airline before travel, as occasional changes do occur.

Book Your Heathrow Transfer

To arrange a Heathrow airport transfer with Trouv, contact us at [email protected] with your flight number and terminal.