Cancellations made more than 24 hours before your confirmed booking time are free of charge. Cancellations within 24 hours of the booking may incur a fee in line with the fare quoted.
For the complete cancellation and refund rules, fees, and how they apply to your booking, please read Section 6: Cancellation & Refund Policy in our Terms & Conditions.
If you need to change or cancel a journey, contact us as soon as possible at info@trouv.co.uk or +44 203 835 5338.