Quick answers about booking, vehicles and travelling with Trouv.
We recommend booking at least 24 hours in advance. For major events, airport transfers or multi-vehicle requirements, we suggest 48–72 hours ahead.
Yes. We track all incoming flights in real time. If your flight is delayed, your chauffeur adjusts accordingly no extra charges for flight delays.
Mercedes-Benz S-Class (up to 3 passengers), Mercedes-Benz V-Class (up to 6 passengers), Mercedes-Benz V-Class Jet (up to 6 passengers, bespoke Jet interior), and Range Rover Autobiography (up to 3 passengers).
Yes. All Trouv chauffeurs are fully licensed, DBS checked and professionally trained. We are a Licensed Private Hire Operator.
Based in Mayfair, London. We cover all of London, all major airports, and nationwide UK transfers.
Yes, for regular clients we do our best to assign a preferred chauffeur. Please mention this when booking.
Cancellations more than 24 hours before the booking are free. Within 24 hours may incur a fee. See our Cancellation Policy for full details.
Yes — monthly invoicing, dedicated account manager and priority booking. Contact info@trouv.co.uk.
Yes, child seats are available on request at no extra charge. Please specify the age and weight of the child when booking so we can ensure the correct seat is fitted for your journey.
Absolutely. Your chauffeur will meet you in the arrivals hall holding a name board. For international flights we include a complimentary 60-minute waiting period after landing to allow time for baggage collection and immigration.
Yes, additional stops can be added to any booking. Simply let us know the details when requesting a quote and we will factor them into your itinerary and journey time.
We accept all major credit and debit cards, bank transfer, and invoice payment for corporate accounts. Payment details are provided at the time of booking confirmation.