Frequently Asked Questions

We recommend booking at least 24 hours in advance. For major events, airport transfers or multi-vehicle requirements, we suggest 48–72 hours ahead. Same-day requests are welcome too and we will always do our best to accommodate them subject to availability.

Request a quote through our contact page, email [email protected], call +44 203 835 5338 or message us on WhatsApp. We will confirm your journey, vehicle and price in writing before your trip.

Yes. If you would rather not pay for the chauffeur to wait between an outbound and return trip, we can arrange them as two separate bookings. For shorter gaps, a "wait and return" often works out more convenient just let us know and we will advise the best option.

Of course. Additional stops can be built into any booking simply share the details when you request your quote and we will factor them into your route, timings and price.

We are based in Mayfair and serve all of London, every major UK airport, and nationwide long-distance transfers. Through our trusted partner network we can also arrange chauffeured travel internationally.

Cancellations made more than 24 hours before your booking are free of charge. Cancellations within 24 hours may incur a fee. Full details are on our Cancellation Policy page.

We accept all major credit and debit cards and bank transfer, and we offer invoiced payment for corporate accounts. Payment details are supplied when your booking is confirmed.

We quote a clear, fixed price for your journey rather than a running meter, so you know the cost before you travel. Any applicable VAT is shown on your quote and confirmation.

Standard road tolls and the London Congestion Charge and ULEZ are included in your quoted price. Occasional extras such as airport car-parking or a client-requested detour are itemised transparently, never added as a surprise.

Some peak periods such as public holidays, Christmas and New Year, or very late-night travel may carry a modest surcharge. Where this applies it is always reflected in the quoted price up front.

Yes. Clients who travel with us regularly, or who require several vehicles for an event, can benefit from preferential rates. Speak to us about a corporate account and we will tailor pricing to your needs.

Our fleet comprises the Mercedes-Benz S-Class (up to 3 passengers), Mercedes-Benz V-Class (up to 6 passengers), Mercedes-Benz V-Class Jet Edition (up to 6 passengers, bespoke Jet interior), and Range Rover Autobiography (up to 3 passengers). See the full line-up on our Fleet page.

We run a modern, low-age fleet and refresh it regularly, so you travel in a current-generation vehicle that is immaculately maintained and fully serviced.

As a guide, the S-Class and Range Rover comfortably carry two large cases plus hand luggage, while the V-Class is ideal for larger groups or extra baggage. If you are travelling with golf clubs, skis or bulky items, tell us in advance and we will assign the right vehicle.

Every vehicle in our fleet is strictly non-smoking, so you can be confident of a fresh, clean cabin on every journey.

You are welcome to request a specific model from our fleet, and our vehicles are finished in discreet black. If you have a particular preference, mention it when booking and we will confirm what we can offer for your date.

Yes. Our vehicles are equipped with charging facilities for common phones and devices, so you can arrive fully topped up. If you use a less common connector, bring your cable and you are welcome to plug in.

Complimentary bottled water is provided in every vehicle as standard. For special occasions or corporate journeys we are happy to arrange additional refreshments on request.

Selected vehicles offer onboard Wi-Fi and rear-cabin comforts ideal for working or unwinding between meetings. If connectivity is essential for your journey, let us know in advance and we will confirm the right vehicle.

Yes an umbrella is carried in each vehicle, and your chauffeur will be ready to escort you door to door so you stay dry whatever the British weather.

Yes, child and booster seats are available on request at no extra charge. Please tell us the age and weight of the child when booking so the correct seat is fitted and ready for your journey.

Yes. Every Trouv chauffeur is fully licensed, DBS checked and professionally trained, and we operate as a Licensed Private Hire Operator. Your safety and discretion are looked after at every stage.

Our chauffeurs are always smartly presented in business attire suit and tie as standard so they represent you and your guests to the highest professional standard.

Absolutely. Your chauffeur will handle your luggage and attend to doors as a matter of course. This attentive, door-to-door service is central to how we look after every client.

Discretion is at the heart of our service. Your chauffeur will drive quietly and considerately, keep conversation to your preference, and treat everything seen or heard in the vehicle as entirely confidential.

Yes. For regular clients we do our best to assign a preferred chauffeur who gets to know your routines and preferences. Just mention this when booking and we will arrange it wherever possible.

Yes. We monitor incoming flights in real time and adjust your pick-up automatically, so your chauffeur is ready whether you land early or late. There is no extra charge for standard flight delays.

Your chauffeur meets you inside the arrivals hall holding a personalised name board, helps with your luggage and walks you to the car. For international arrivals we include a complimentary 60-minute wait after landing to allow for immigration and baggage.

Because we track your flight, a change of arrival time is handled for you. In the rare event of a major disruption or diversion, our team stays in contact and re-plans your pick-up so someone is always there to meet you.

Airport collections include a complimentary 60-minute waiting period after landing for international flights, and a generous grace period for domestic arrivals. If you need longer, additional waiting time can be arranged at a clearly stated rate.